-
Translations for out of the box Presence statuses'
Can not translate out of the box presence statuses. When switching from English to any other language, the presences are not translated. The agent still sees the English version of the 'standard' statuses, even when the environment has been set to any other language.
In addition, hiding the standard statuses is also not possible.
The presence statuses are hard coded and cannot be changed in any way, so a solution for this would be great for a uniform environment.