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    Bert Griffin Sr Tech Support Eng SE

    Bert Griffin

    Joined: 11/22/2019

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    • Read aloud option for Customer Name

      4 months ago – Dynamics 365 Customer Service – New 

      Have an option to read aloud the name of the customer contact so that when calling we have some idea of how to pronounce it. The read aloud option via web client jumps around too much and would be nice to click a button that does it solely for the customer's name. We get cases in all regions and having this option would help tremendously.

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