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Dipali Chavan CopyPaste from RTE (e.g. on CIR) does not work when pictures are included.

Dipali Chavan

Joined: 3/12/2026

  • CopyPaste from RTE in CRM to other application does not work when pictures are included.

    Thu, 12 Mar 2026 09:21:50 GMT – Dynamics 365 Sales – New 

    When users copying content from CRM RTE control and pasting to other application only text is copied and images are not copied.


    After raising ticket MS mentioned this scenario is internally and confirmed with the engineering and product group teams before sharing this update. Based on the investigation, this behavior is by design in the Rich Text Editor (RTE v2).

    

    Images added in the RTE are stored as Dataverse file records in the msdyn_richtextfile entity and are referenced dynamically. When the content is copied from the RTE to external applications such as Word, OneNote, or Microsoft Teams, only the text content is transferred, and images are not included.


    Workaround for this issue copy pasting each image manually. But business is not accepted this workaround and asked to share efficient workaround.


    As per current functionality copy pasting images from other application to CRM is working but vice versa not working.


    We request that copy pasting images from other application to RTE should also work.

  • CopyPaste Images from RTE in CRM to other application should work when pictures are included.

    Thu, 12 Mar 2026 09:27:04 GMT – Dynamics 365 Sales – New 

    When users copying content from CRM RTE control and pasting to other application only text is copied and images in content are not copied.


    After raising ticket MS mentioned this scenario is internally and confirmed with the engineering and product group teams before sharing this update. Based on the investigation, this behavior is by design in the Rich Text Editor (RTE v2).

    

    Images added in the RTE are stored as Dataverse file records in the msdyn_richtextfile entity and are referenced dynamically. When the content is copied from the RTE to external applications such as Word, OneNote, or Microsoft Teams, only the text content is transferred, and images are not included.


    Workaround for this issue copy pasting each image manually. But business is not accepted this workaround and asked to share efficient workaround.


    As per current functionality copy pasting images from other application to CRM is working but vice versa not working.


    As business/End users using this copy paste functionality we request that copy pasting images from other application to RTE should also work.