Lars Martin Principal Solution Architect

We are regularly facing issues with wrong amount of cases assigned to agents. It usually is caused by stuck sessions in Customer Service Workspace which are not properly closed etc.

These stuck sessions require a ticket to be cleared by Microsoft support.

Please provide the CS admins a possibility to clear stuck sessions in Customer Service Workspace.

D365 Customer Service provides an attachment control to preview attachments.

I would like to see the capability to zoom into the attachment preview which is currently not possible.