Teresa Fuccio Consultant

Since the deprecation of the Routing Diagnostic tool, it has become crucial to introduce a new product within Azure Application Insights that maintains feature parity.

I would suggest providing demo videos that showcase the activation and usage of the product, as the current documentation is not sufficiently clear.

Additionally, I recommend improving the product's usability. It is unreasonable to expect a service agent to construct complex queries just to extract information about a conversation’s lifecycle.

The limit of 10 sessions within the workspace is not in line with the agents' work process, it is a limit as they would need a greater number of sessions within the workspace. It would be nice to be able to configure the number of sessions that can be opened for each environment.