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Attendees with the same email addresses are automatically deleted after synchronizing with Outlook
Case
In CRM, a user creates an appointment with several contacts that have the same email address. eg husband and wife are using a generic email address
The appointment is synchronized to the agenda in outlook of the user.
Problem
When SSS synchronizes back the appointment from outlook to CRM one of the contacts will be removed from the appointment in CRM what not the purpose is
By Design Behavior
If the appointment is created with multiple attendees that have the same email address, it will sync to Exchange as a meeting with a single attendee.
When the meeting is synchronized back to Dynamics 365, it will appear as a meeting with a single attendee as the email address is a unique identifier which is the same for all contacts. This is to avoid multiple emails/appointment invites that are sent to the same email address.
Ask
Can we have a design change where both the attendees, regardless of having the same email address appear in Outlook & Dynamics 365?
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