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Case management, sort case priority
Current Issue:
In Microsoft Dynamics 365, the Case Priority column is currently sorted alphabetically instead of following a logical priority order. This leads to unexpected sorting results such as:
- Ascending Order: High → Low → Normal
- Descending Order: Normal → Low → High
This behavior does not align with the standard business expectation, where priority should be sorted logically as:
- Ascending Order: Low → Normal → High
- Descending Order: High → Normal → Low
Proposed Solution:
Introduce a logical sorting mechanism for the Case Priority column by implementing custom sort ordering instead of relying on default alphabetical sorting.
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