• Email date showing the downloaded date (in email body) instead of received date (when downloading the email as E-mail Message (.eml)

    Issue definition:

    I am having issues with email date showing the downloaded date instead of received date when I download the emails.


    For example, I received an email on 25/10/2024. A case has been generated, and in the timeline of the case, the activity (type : Email) is dated on 25/10/24.

    However, few days later, I need to download several emails including this email as I have to share it with a lawyer.

    (I can't simply forward this email, as I need to forward several emails form different cases)


    When downloading the last email, on 1st of november (for example), the body of the email also contain 1/11/24 instead of the 25/10/24.