Nick Tran

Users need to write the script for visibility of the 'Insight' OOB tab in account. The main requirement is to see all interactions (emails, events, journeys) of related Contacts at Account level. Issue is reproduceable for all environments.

At the moment, this is the system limitation behavior. The user is not able to add in or modify the column of member list in the segments. This issue is able to reproduce in all environments.

At the moment, our public documentation does not mentioned about the limitations for Teams environment. Audit log is not available for Teams environment. This feature is only available for normal environment

Results returned when using the Natural Language and Search are returning vastly inconsistent results when given the same prompt, ending in a poor user experience and difficulty trusting that the search is functioning correctly. Additionally filters generated from these queries are often not shown/saved against the view regardless of accuracy.

The 30-35 seconds is the callback configuration time, which is used to offer the callback option to the caller. This timing is not combined with external transfers. After overflow triggers, an additional short delay is expected to connect the call to the external participant. This behavior is system design behavior, and the extra time reflects the time needed to establish the call. Need to reduce the delay time.