Danny Nguyen Duc

Hi Team,

I’m writing to report an issue we've encountered in Dynamics 365 related to hyperlink behavior in Knowledge Base articles.

Here’s what we’ve observed:

Suppose we have two articles—Article A and Article B. In Article A, we include a hyperlink to Article B. Initially, the link works as expected and opens Article B correctly.

However, when a new version of Article B is published (whether minor or major), the hyperlink in Article A continues to point to the older version of Article B instead of the latest one.

We expected the hyperlink to always direct users to the most recent published version of Article B, but that’s not happening. This behavior is causing confusion, especially in environments where articles are frequently updated.

We’d like to know if there’s any built-in functionality or configuration that allows hyperlinks to automatically resolve to the latest version of an article.

Thanks in advance for your support.

🔄 Steps to Add Contacts to a Dynamic Marketing List

Step 1: Create a Marketing List and set the List Type to Dynamic.

Step 2: Navigate to the Members tab.

Step 3: Click on Manage Members.

Step 4:

• Leave the Saved View field blank.
• Apply a custom filter to locate the desired contacts.
• Click Find.
• The resulting view will display only two columns: Full Name and Business Phone.

✏️ User Request

Users would like the default view to be customizable so they can:

• Clearly identify which contacts are being added.
• Confirm they are selecting the correct individuals.