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Capacity bands for Resource scheduling
Currently, RSO schedules all available resource requirements to a resource based on the defined scheduling criteria.
In a scenario where there a more requirements than resources, this leads to a fully booked schedule with no availability.
Consequence of this is that all maintenance work orders are scheduled as soon as they are created, and service work orders created from cases cannot be scheduled anymore, because there is no availability.
The idea consists creating various capacity bands, where a percentage of the total available capacity can be allocated to certain work orders. This may vary based on customer type, work order type, or asset type. This needs to be flexible to variate in the allocation of capacity throughout different time periods in the year.
With this, RSO will reschedule the bookings and requirements according to the defined scheduling rules, but only limit this to the set capacity for the defined time window. Refer to the list below as an example:
Type of Work Capacity % Winter Capacity % summer
Maintenance 20 50
Repairs 50 30
Repair High Prio 15 10
Customer Group 1 5 10
Total 100% 100%
Type of work
The number of capacity bands should be unlimited, as long as the total adds up to 100%. The time from/to window should be flexible in dates. Capacity
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