Eduardo Mendoza SUPPORT ENG

Calculate and view Net amount field different as Sales Amount field in POS reports, for example in "Store sales by registers"

When the field "Cancellation charge percentage" in Commerce parameters is 0 and any customer order is canceled by Recall order option in POS, the screen "Cancellation charge" is shows to the employee type the amount or press enter to continues. This operation could generate employee bad practice charging to final customer amounts not authorized by company polities.

The Idea is add in functional profile one check to show or not the screen when the "Cancellation charge percentage" is 0 in commerce parameters. This way allowed to customer to decide if the Cancellation charge can be add to transaction.

Enabled the feature "Payments in installments with the Dynamics 365 Payment Connector for Adyen" for Mexico.

Currently the Adyen connector is grow up in Mexico operation´s and is necessary obtain more out of the box capabilities to help to customer to achieve more whit Dynamics functions, by this case enable if the feature "Payments in Installments" to México will helps to customer to integrate best practices in their operation.

Inside Commerce Module exists the functionality called "Category price rules" and with this customer can expires previous trade agreements, but only is valid for the trades agreements created inside the same category price rule. If the functionality could extent to all trades agreements with the same configuration the trades administration could be more easier to do it.

Actually, in POS when customer makes a return order in the screen on the POS all products are shows in the transaction and is necessary select one by one quantity and reason code. If the lines in transaction are too much, users lost the trace that items selected because not are market in the screen.

Customers want to see all items selected in the return screen to can be more efficiently the process.

When customer uses the POS operation "Sales Invoice" by design the API getinvoice only show the first 250 oldest document, Invoice or credit memo, if customer create a new document this can´t be shows until an old document is posted or deleted. The idea consists in that customer have a date filter option to show all filtered documents for one customer when "Sales invoice" is used in POS.

When Price match by line functionality is used in invoiced sales order in call center to return amount to credit card, customer expecting to post total amounts as one entry, because actually

1.      Customers see multiple transactions in payments details.

2.      Adyen charges us for each transaction, and the charges three times instead of one charge.

When the POS operation “Suspend Shift” is used in POS, the cash drawer is not open, and employee can´t takes the Cash Drawer. To can implement the Floating till process is necessary that the employee can suspend their shift and remove the till.

In below Microsoft document the floating till shift process is described:

https://learn.microsoft.com/en-us/dynamics365/commerce/shift-drawer-