Luis Alfredo Martinez Customer Support Engineer

Item Coverage values getting lost when toggle OFF and then toggle back to ON

Issue Summary:

In Data Management Export, the exported data does not match the current configuration in Dynamics 365 (D365) under Item Coverage. Specifically:

• When the Lead Time option is disabled and then re-enabled, any previously modified data entered by the customer is lost.
• The Planned Order Type reverts to default in the UI, but the exported data still shows the previous value, causing a mismatch.

Expected Behavior

The system should keep modification in Item Coverage even after disabling and re-enabling options.

Steps to Reproduce:

1. Navigate to:
2. Product information management > Products > Released products

1. Select a released product (e.g., Item D0001 in Company DEMF)
2. Go to: Plan > Coverage > Item coverage

1. On the General tab, toggle Change Planned Order Type to ON
2. Set Planned Order Type to Production
3. Save changes

1. Export the Item Coverage V2 entity

• ISPLANNEDORDERTYPEOVERRIDDEN = Yes
• PLANNEDORDERTYPE = Production
• ✅ Correctly reflects D365 configuration

1. In D365, toggle 
2. Change Planned Order Type to OFF
3. Save and refresh the screen

• UI shows Planned Order Type = Purchase Order

1. Export the Item Coverage V2 entity again

• ISPLANNEDORDERTYPEOVERRIDDEN = No
• PLANNEDORDERTYPE = Still shows "Production"
• ❌ Does not reflect current D365 configuration

1. Similar issue with 
2. Lead Time
3. :

• Enable Purchase, change time to 17, save

• Disable Purchase, refresh
• Value reverts to default (23)

• But when exporting in DFM the value shows 17

• ❌ Does not reflect current D365 configuration

Business Impact:

• Critical for customer’s demand planning: Item coverage settings drive decisions on product availability.
• Discrepancy between UI and exported data causes confusion and risk of incorrect orders.
• Override status and values should persist correctly when toggled.
• Customer relies on DMF for export/import of item coverage settings.
• Undermines confidence in system reliability.

Monetary Impact:

• Errors may lead to:
• Over/under purchasing
• Over/under production
• Incorrect transfer orders
• Consequences:
• Missed delivery commitments
• Increased operational costs
• Lost revenue due to customer dissatisfaction

Request:

Keep previously edited data in Item Coverage when toggle options to OFF and back to ON.