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Warren Cohen IT Team Leader

Warren Cohen

Joined: 6/26/2025

  • SSS setting to cater to Read Receipts

    Thu, 26 Jun 2025 07:30:09 GMT – Dynamics 365 Customer Service – New 

    Currently we have hundreds of mailboxes synced into Dynamics. On a subset of these mailboxes we have enabled the setting to delete emails after processing. What is happening at the moment is that when a client requests a Read Receipt, they get an email back saying the email has been deleted without being read.


    Please can you investigate a setting that can be enabled to stop a Read Receipt being sent when being ingested on Server-Side Sync.