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Mail Client: "Reply All" should include all recipients from original e-mail
At the moment, if the recipient field in the mail client contains a contact with two different email addresses, only the primary address is used for the reply.
It is required that all recipients are part of the "reply all recipient list" and no e-mail address is removed.
If the user chooses the option "reply all", all recipients of the original e-mail should be included for the reply.
This is especially important for contacts with two different e-mail addresses (e.g. contact with a business e-mail and/or external e-mail).
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Sending appointment invitations from D365 cases
The idea is the possibility to create an outlook appointment for a customer from the case timeline:
-It should be possible to send the appointment from a collective e-mail address.
-The goal is to send the customer a meeting invitation (from a collective e-mail address) directly from the D365 case, which the customer can add to their Outlook calendar.
-The body of the appointment should contain a link to the according teams meeting.
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