CRM Admin

When an Inspection is updated, the existing versions are not updated if they are already attached to a Work Order. It would be great if those could be updated when a change is made. If you have hundreds of WO's placed and a change is made, the Tech is seeing 2 different versions until the system catches up. It is too time consuming to update hundreds of WO's with the new version.

Need to be able to have Field Service block the entire Estimated Duration for all Bookings on the Work Order. If the Estimated Duration is 3 hours and there are 3 Resources assigned, all 3 Resources need to be blocked for 3 hours not 1 hour each. Currently when a 2nd or 3rd booking is added to the Work Order, the Estimated Duration is different for each of the additonal bookings. The 1st Resource is blocked for the entire Estimated Duration, but the 2nd Resource is only booked for 30 min. Need each Resource to be booked with the entire Estimated Duration for the Incident Type.

When scheduling a Work Order, to find the best time, it would be nice if the system looked at jobs later in the day. Right now the system is only looking at jobs prior but if there is a work order scheduled later in the day, it should take that work order into account for travel time. Would like to see the travel time to the next work order in the day as well as the travel time from the previous work order to find the best fit.