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Copilot Studio data should not be disassociated after deleting solution from Power Platform environment
We are leveraging Copilot Studio at Wells Fargo, and occasionally a deployment may not go as expected. In this case, a rollback to the previous working version is required. During the rollback process, we delete the existing solution package and upload the previous working solution to restore BAU.
After deletion of the solution, the entire history of this bot is hard deleted from the Dataverse. This results in the data from that bot no longer being associated in Dataverse, which breaks the data retention and damages the data.
The suggestion is to, instead of hard deleting previous entries of a chatbot, to soft delete the chatbot in Dataverse to keep the data intact and associated with its respective bot. This ensures businesses are able to meet their data retention requirements and avoids damaging historic data that may be used for reporting, analytics, or KPIs.
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