-
appropriate error messages for platform level issues
Between approximately 08:41 UTC on 30 August 2023 and 06:40 UTC on 1 September 2023 we experienced issues accessing or using Dataverse services.
During this outage we had sporadic messages in D365 Admin centre and accessing environments.
This caused unnecessary investigation as we recieved errors like ' environment not found' or the environment was visible but error messages when attempting to connect.
We recommend in this instance that there should be some redirect applied to an outage page which has a link to azure health status or Microsoft Service Health.
This would give users appropriate information that there is a microsoft outage, rather than going through unnecessary triage for our own network and infrastructure.
Better proactive comms and error message information would be more beneficial as we expect microsoft are monitoring the services and can advise when there are outages rather than rely on reactive measures.
You’re offline. This is a read only version of the page.
