Public Profile

Mark Smith Cloverbase Business Applications MVP

Mark Smith

Joined: 2/23/2017

  • CRM 2016 Knowledge Base Article Content Section of the Interactive service hub - Article Templates

    Tue, 01 Mar 2016 15:00:00 GMT – Dynamics 365 Customer Service – Completed 

    Hi

    In using the new knowledge base in CRM 2016 I have found there is no "Article Templates' option for creating the content of the article. In the old versions of CRM OOTB you had "Procedure, Question & Answer, Solution to a Problem, Standard KB Article" this functionality is missing from the new Article, as well as the ability to create customer templates. Also note below connect does not have the option to specify CRM 2016 as the version below.

  • Azure CDS

    Wed, 04 Mar 2020 23:41:34 GMT – Dynamics 365 Sales – Needs Votes 

    Why’s is CDS not in Azure as a Database option? https://www.prosoft-sys.com/post/azure-cds