Katelyn ONeill Marketing Associate

Currently, the Dynamics 365 Commerce Media Library displays error messages suggesting that .VTT and .TTML files are supported for video content. However, after technical consultation, it has been confirmed that the ability to upload and associate these transcript files with videos is not currently functional or available.

This creates a significant barrier for organizations striving to meet global accessibility standards, such as AODA (Accessibility for Ontarians with Disabilities Act) and ADA (Americans with Disabilities Act) compliance. Without native support for captions, businesses risk legal non-compliance and provide a sub-par experience for users who are deaf or hard-of-hearing. The system currently references these file types in error prompts, leading to user confusion and lost productivity.

We are requesting the full implementation of the Closed Caption upload feature within the Media Library. Specifically:

1. Direct Upload: Allow users to upload .VTT or .TTML files directly to a video asset's properties.
2. Multi-Language Support: The ability to associate multiple caption files for different locales.
3. Native Player Integration: Ensure the D365 Commerce video player module recognizes these files and displays the closed captions for end-users.

We believe this will enhance business value by:

• Accessibility: Ensures all customers can consume video content regardless of hearing ability.
• SEO Benefits: Properly indexed transcripts can improve searchability.
• Efficiency: Allows marketing teams to utilize pre-edited, high-quality transcripts directly within their existing workflow.

By enabling this feature, it will allow businesses to uphold their legal obligations and streamline the workflow for web administrators, ensuring that digital commerce remains inclusive, accessible, and barrier-free for all users.