Alan Ericson ESCAL ENG

It would be nice to have the ability for configuration of custom notifications for users regarding the selection of cases from queues. For instance -- if a queue item is present in the queue for a certain duration of time -- pop-out a notification in the CRM ribbon indicating an action is required from the users. The notification criteria should be customizable. Like when a new case queue item needs attention or when a customer responds to an email for a case, and certain updates to the case record. Alert notification details - Some kind of icon like an alert bell in the ribbon - Alert has link to case that needs attention when opening - Alert contains small details like what changed on the case -- such as customer responding and provide description of email

When a mailbox is approved in Dynamics 365 online connected to Exchange online with the global administrator approval, there isn't any auditing recorded within portal.office.com, portal.azure.com, or protection.office.com/unifiedauditlog. It would be nice for more visibility of the global admin approval outside of Dynamics and auditing the activity of the application against the user's Exchange mailboxes. This is needed for auditing and compliance and should be stored in a central location such as Azure.