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automatically convert work order product to a customer asset and replace an existing customer asset's position in an asset tree structure OOTB.
For example, if the Field service engineer onsite need to change the feeding fiber, requirement is that, system should not create the new record with new product details, instead it should replace an existing customer asset's position in an asset tree structure OOTB.
Once the task is performed, currently a new record will get created with the details of newly used product and not getting added to the asset hierarchy.
Issue is that,
1. Currently customers are manually deleting the existing product details as old stock is returned to the company and expectation is that new product details should get auto updated with the existing product details.
2. Newly created record is not automatically getting linked to the parent asset, currently customers are updating manually.
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Allow agents to add the closed conversation to the active case.
Allow agents to add the closed conversations (Ex: WhatsApp conversations) to the active case. Currently only system admin is able to link the closed or cancelled conversation to the active case.
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Need to view the current workhour template for bookable resource in UI.
Work hour template calendar currently has no UI. Need help to View WHT calendar directly.
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Ability to hide standard import button on time entry grid
Currently import button is from the Time Entry Grid Control and not part of the standard ribbon buttons and it can't be customized the way we are expecting it to be. We expect to have the customization option on time grid control, similar to the customization capability on the ribbon commands.
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