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Jenny Chen Microsoft SR CUSTOMER SUCCESS MANAGER

Jenny Chen

Joined: 9/7/2021

  • Track agent script usage

    Tue, 28 Jun 2022 05:21:00 GMT – Dynamics 365 Customer Service – Planned 

    Need a way to track the usage of agent script:

    1) Need information including: country, supervisor, agent, week, day, time, usage number,

    2) Assign agent script with more than one language (currently can only assign one language to the agent)