Peter Jansson System Tech

We are a large organization and we often create support cases to Microsoft, I'm writing this from D365FO point of view.

we have 20 application specialists and 15+ external/guests.

In LCS we have the opportunity to see all support cases any person in the organization has created, even guests in our network.

Now when support portal has moved to PPAC you can only view what you alone has created which is not sufficient, I've been told by Microsoft support that this is possible to override if you have admin rights. This is sufficient for a very small number of users as you do not want to assign admin to no more than 2-3 users.

there is also the issue with external/guests to access our PPAC and the support portal.

We need

• roles for access for external/guests
• roles for access for all users to see all support cases by application/app