Rob Danahy Managing Director, Financial Applications

Only display the Unified Support Agreement with the Service Hub User Identifier in LCS to select when opening a support ticket. LCS currently displays the 3 selections for agreement. 1. Unified Support Agreement with the Service Hub User Identifier 2. Unified Support Agreement without the Service Hub User Identifier 3. Regular support without Unified Support. We only need the first one to appear since the second is a duplicate, for creating a ticket purposes, and we would never select the third while we have a Unified Support Agreement. We have had instances in which someone creating an MS Support Ticket through LCS selected the third option and it went into the regular support queue, not the Unified Support queue for which we pay a lot of money. We were forced to close that ticket and open a new one in the correct queue since MS was unable/unwilling to move it into the correct queue for us. I requested this change through MS Support, but they were unable/unwilling to change this to improve the user experience. Would you please make this UX improvement when you move to Power Platform?