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Security/System Administrator to open D365 as seen by another user
As a person that supports many customers in O365 and D365, one of my greatest frustrations is the inability to quickly run D365 'as the end user'. This is even more complicated supporting the Outlook App as the licensing restrictions (D365 AND Exchange) mean it is difficult to even set up a test user to replicate functionality and analyse issues. Would be a huge improvement for support to quickly run the O365 and D365 experience as the customer. I appreciate that there are privacy concerns, so accept that the 'run as' would only focus on the D365 side and 'hide' the user's mailbox contents. Nothing more than being a sys admin would expose anyway.
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