Lukas Michel Manor Project Manager

This refers to Premier Support case no. 117030115391796.

As Premier Support could not give us a solution they recommended to post the idea here: https://connect.microsoft.com/site1321/feedback/details/3123004/network-printer-unable-to-use-with-secured-printer

After discussing it with Microsoft D365FO CAT team they asked me to insert my comment into this forum as well - please check Connect to find other customers facing the exact same problem as we do (and I assume that number of customers having this problem will increase in near future).

We are trying to print documents e.g. reports directly from Dynamics 365 for Operations. The routing agent within Dynamics 365 for Operations is changing the owner of the printing document to the service account name of the sever that the printing agent is installed on making it impossible to use with a secure printing solution where a document within a centralized print queue has to be identifiable per user. The user identifies himself with a badge at the printer and can select his document to be printed out. This applies to >4'000 users across the country.

We tried to install routing agent as a service and as an application, plus run service under a dedicated account but what we know by now from Microsoft is, that we can not configure it to work as expected within our environment.

Please advise if Microsoft is planning to enhance the bulk printing solution for D365FO to be capable to work with a secure printing solution.