Damien Karkanica Senior Software Engineer

We have a custom piece of code that when you create an email from a Case it uses the XRM lookupObjects that takes a field from the case (Case Type), and uses this to filter from a list of Standard Responses. Problem is it doesn't always apply this filtering on the first attempt, but if you close and reopen it works. This was entered as a known issue by the MS support Team (4878440), and was suggested to enter an idea here so others can vote it up. Hopefully, this just gets fixed without having to have people vote for it.

This is specific to Contact records. When a duplication is detected and you click save a pop-up window pops up that allows for merging of the records. The problem is this screen is not user friendly. You have no ability to resize the pop-up and expanding columns is quite gruesome because it doesn't allow for a vertical scroll bar. This is something the organizations should have more control over, but at the very least allow for the window to become a full screen, and not just a pop-up that you can't do anything with.