web
You’re offline. This is a read only version of the page.
close

Steven Malebysse-Smith

Steven Malebysse-Smith

Joined: 12/19/2022

  • Processing returns via POS is not reversing the broker commission

    Wed, 01 Apr 2026 11:44:54 GMT – Dynamics 365 Commerce – New 

    Process a POS sales order that has broker commissions created from a broker contract. Broker commissions created against sales order line/s. Broker claim created on sales order invoice update.


    Process a POS return (using the receipt number or via the journal view in POS) for the previous sales order.

    Expected result: The broker commission should also be reversed against the negative sales order line.

    Actual result: No broker commissions are created at all for the return.


    This would be a useful feature especially considering there is a valid business case for it: We have a customer who are planning to go live soon, and this enhancement would be of great value.