Chintu Sudhakar

Chintu Sudhakar

Joined: 9/12/2019

  • Once close the related record window expecting to get back to the main record.

    Sat, 14 Sep 2019 02:34:00 GMT – Dynamics 365 Sales – Needs Votes 

    when the user creates new related record from an opportunity record and then save & close it is going back to Advance Find instead of opportunity record when we open the opportunity record from advance filter. +But We are expecting to get back to opportunity page instead of advance find.

  • Lookup field Mapping

    Tue, 22 Oct 2019 23:45:00 GMT – Dynamics 365 Sales – Needs Votes 

    When update a option set field on account and it is not reflecting same on the contact field and it is a mapping field. +For the first time it is reflecting the value to contact entity. +When we update the same field it is not reflecting to Contact field. So we are requesting to include this feature in next releases. Thanks In Advance!

  • Requesting to allow to set Hierarchical = yes on parent case field on case entity.

    Wed, 30 Oct 2019 03:06:00 GMT – Dynamics 365 Sales – Needs Votes 

    Hierarchical relationship is working fine for account entity. But it is not working fine for case entity on OOB field 'Parent case' record. Because in the field 'parent case' hierarchical = No. So i am requesting to allow edit option to set YES for this OOB field as well.

  • Notification if there are any lines which are in estimated state when the system status for work order is changed to Closed- Posted.

    Tue, 10 Mar 2020 11:21:44 GMT – Dynamics 365 Field Service – Rejected 

    -Uses multiple work order product with line statuses both- used and estimated (they have like 50 lines in it) -As when we close the work order with Status- Closed-posted, it automatically generates invoice, in which only the lines with used line status are involved (which is by design) -Expecting D365 should throw some error/notification if there are any lines which are in estimated state (which will not be considered in invoice as they are not marked as status- used), when the system status for work order is changed to Closed- Posted. Which will enable their technicians/users to put forward all the lines and costs associated with it and it will ultimately involved in invoice which is created.

  • Expecting to disable read only for email templates in UCI

    Fri, 29 May 2020 08:32:22 GMT – Dynamics 365 Sales – Needs Votes 

    Expecting to disable read only for email templates in UCI. If it is read only mode in my default, customers are unable to edit email templates in UCI. We have checked in entity settings > It is greyed out to disable 'read only for mobile'. So requesting to implement this feature in next releases. Thank you :)

  • Expecting to import the data when we enter the manually in currency lookup in the Excel File.

    Tue, 02 Jun 2020 13:45:07 GMT – Dynamics 365 Sales – Needs Votes 

    Expecting to import the data when we enter the manually in currency lookup in the Excel File. +It is working fine when we copy the data from currency field and save. +Issue is happening only when we enter the data manually on lookup field. Might be issue is causing because of extra spaces is adding.

  • Three column view section should show in UCI as well.

    Mon, 13 Jul 2020 12:20:14 GMT – Dynamics 365 Layout – New 

    Hi Team, In Classic UI, If we create a 3 column section in form..It is showing fine in UI as well. But in UCI , It is showing one column instead of 3 column view. https://crmglobal.corp.microsoft.com/GLBCRMSUP/WebResources/crmee_/Pages/CrmGlobal.KnowledgeContent.html?data=articleId%3de9c8c3e8-9763-ea11-80ff-000d3af8b049

  • In old UI, when open the record we have next,previous and close options. Expecting to see next,previous and closes option in UCI as well.

    Mon, 21 Sep 2020 15:57:05 GMT – Power Platform Governance and Administration – Needs Votes 

    In old UI, when open the record we have next, previous and close options. Expecting to see next ,previous and closes option in UCI as well.

  • Multisession mode enable for custom/copy Apps as well

    Mon, 19 Dec 2022 11:53:30 GMT – Dynamics 365 Customer Service – Needs Votes 

    Hello Team,


    I would like to request to create a feature request regarding " multisession mode can enable for custom apps or copied customer service workspaces".


    MS Doc: currently it is byDesign (not supported).


    • The multisession mode and navigation capabilities are supported in the Customer Service workspace and Omnichannel for Customer Service apps only, and not in copies of these apps or custom apps.


    https://learn.microsoft.com/en-us/dynamics365/customer-service/csw-overview


    Thank you in advance.

  • Despite configuring the display name of the agent to show their nickname in the options, the transcript still displays their full name. We would like the nickname to appear instead.

    Thu, 23 Jan 2025 08:32:06 GMT – Dynamics 365 Customer Service – New 

    ISSUE DEFINITION

    ==================

    Despite configuring the display name of the agent to show their nickname in the options, the transcript still displays their full name (see screenshots). We would like the nickname to appear instead.


    REPRO STEPS

    ============


    Go to dynamics and Open Customer service workspace

    Initiate the chat after following below steps.


    1. Open the Agent Configuration Settings:

    • Navigate to the settings where you can configure the display name of the agent.

    2. Set the Display Name to Nickname:

    • In the options, set the display name of the agent to show their nickname.

    3. Save the Configuration:

    • Save the changes made to the display name settings.

    4. Initiate a Conversation:

    • Start a conversation with the agent to generate a transcript.

    5. Review the Transcript:

    • Check the transcript of the conversation.

    6. Observe the Display Name:

    • Notice that the transcript displays the agent's full name instead of the nickname.


    Ask:

    ----

    Expecting the transcript should display the agent's nickname as configured in the display name settings.