Nicolo Carrero Senior Solution Architect

Dual Write does not integrate Work Orders between Dyn365F&O - Asset Management with Dyn365 Field Service.

When the customer uses both solutions, it is very important that there is a bidirectional integration that updates the Work Orders.

Because the field technicians use Field Service and the repair workshop technicians use Asset Management and it is required to be able to have all the information of the Work Orders in Asset Management to be able to invoice and have all history of each piece of equipment in Dynamics 365F&O.

Also for the Work Orders generated from the Maintenance Plan in Asset Management can be managed in Field Service by field technicians.

Thank you.

Bidirectional integration for WORK ORDERS (preventive and corrective) between the Asset Management module and Field Service. Including journals made into Work Orders for hours, expenses, and inventory items.

Some customers use both solutions to support the maintenance process and the Maintenance plan runs in Asset Management but preventive Work Orders are handled in Filed Service. The machine history for all work orders must be visible in Asset Management and all invoices must be made in Project and Accounting.