DXC Eclipse Principal Consultant

When users are assisting a guest with a  return from receipt transaction they may not be returning all of the quantity of a given line.

Users should be able to enter the amount to be returned on this screen.

 

The standard solution requires the user to select the full line quantity and then change it when in the transaction screen.

Doubles the effort when only returning 1 of 2 quantity

The return and select all buttons are too close together at the bottom of the screen. If the user accidentally hits the select all there is no way to deselect the lines causing the user to have to exit the return transaction screen and start over.

Adding these buttons would make the process more user friendly

Returns from a gift receipt should only show the items on the gift receipt. With the new option of users being able to select which items are on the gift receipt, any returns from that gift receipt should be limited to the items on that gift receipt

Users should be able to create more than one gift receipt from the same transaction. Currently users can select a subset of lines to be on a gift receipt at the end of the transaction, but are only given the option of a single gift receipt. If the purchase contains gifts that are supposed to go to two or more parties user should be able to keep creating gift receipts until all lines have been consumed. For example line #1,#2,#4 are for the first gift receipt and #3 and #5 are for the second gift receipt

Currently when using the customer order functionality user are not able to add products to the transaction at the time of customer pickup. These order are also locked in the order fulfillment screen from editing once the picking process has been completed. This makes it difficult to up-sell customers with items that are available within the store as it would be a time consuming process put the order back into edit mode before processing pick up In the same fashion that functionality was added for customers to be able to carry-out items when the transaction is being created, users should be able to add additional products at the time of pick up for items that can be carried out of the store. Any new items added to the transaction at this time will have the delivery method of customer carry-out selected and could then be processed under the same payment transaction if needed.

In D365 the customer facing dual display screen only only shows the "Amount Due" field. Previously in AX2012 showed the fields in the receipt grid on this display. Currently customers can extend the fields as shown in the following article https://docs.microsoft.com/en-us/dynamics365/unified-operations/retail/dev-itpro/pos-dual-display-extension But it would be much simpler for end users to be able to manage this through a designer similar to the screen layout designer and not need to go to a development team or partner to manage for them

Currently the functionality profile on the store determines whether or not the user is required to enter starting amounts and tender declarations before closing the shift. However if some of the registers in my store do not have a cash drawer connected and never will, the system still requires them and blocks from closing a shift on the register. The ability to override by register would be greatly appreciated as it is currently an all or nothing process

With the new functionality being developed to add suspending transactions to the electronic journal users should be able to assign an info code to this action. This should function similarly to voiding a transaction and users can be given the option to engage with an info code.

Currently the product search functionality on POS does not let you immediately search based on attributes. It only looks at the following fields: Product number Product name Description Dimensions Barcode Search name Only after a search has been completed using one of these criteria can the user then refine based on possible attribute values. It would save time if search values entered in the product search screen would also be able to check values of attributes assigned to the products. This could possible be handled either via an additional check box on attribute records or look at all attributes that have been marked as filterable on POS

In the standard solution users are able to select the 'Balance' amount on the screen layout to trigger the user to select a method of payment for the transaction. This is useful when screen space is limited, however it might allow users to access some payment options that should not be available from the register. An example would be a tablet terminal that is meant to submit orders only and should not take any payments or a register that is an express credit card only terminal which should not be able to select cash. The idea would be to set a flag on the screen layout designer totals section to prompt whether the balance button launches all payment methods. In addition a further option would be to allow the user to decide which payment methods are available when this button is selected