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Stop messages being marked as read in the reading pane
In Outlook, you can stop messages being marked as read when viewed in the Reading Pane. We would like the ability to turn this feature off in Customer Service Workspace too.
When emails are automatically marked as read when viewed in the Reading Pane, this hinders the ability for agents to determine which emails need responding to.
You’re offline. This is a read only version of the page.
