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Allow pasting images into the agents' Chat Widget
I would like to be able to copy and paste images directly into the chat widget (Like you do in a MS Teams chat for example). Currently the only way is via attaching it with the clipboard icon, which is ok, but copy + pasting the images in some cases would save quite a bit of time.
This would allow me to reply customers quicker in some cases and would reduce the number of clicks, as well as not having to download a file into my computer. I've asked the rest of users from our org who are also using Omnichannel and they all agree with this being a good thing to add.
Thanks!
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Enable a "Share" button for Real Time Marketing segments
A SHARE button that allows to share the segment with other users or teams in the organization. This is present in Outbound but not in Real Time marketing.
Example: We would like to share read-only segments with some teams in other business units so they can create copies based on these segments.
Hopefully we can have this feature available before the deprecation of OBM
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