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Kaito Ishizuka

Kaito Ishizuka

Joined: 5/21/2025

  • Regarding compatibility between the Dynamics 365 Customer Service work stream and the Copilot Studio agent

    Wed, 21 May 2025 04:02:15 GMT – Dynamics 365 Customer Service – New 

    Since the output from the Copilot Studio agent is in markdown format, line breaks and indentation are lost when chatting within the Dynamics 365 Customer Service work stream.

    The issue arises because Dynamics 365 Customer Service outputs the received string as-is when it contains markdown syntax.

    (In demo chats with Copilot Studio, line breaks and indentation can be confirmed.)

    (When the Copilot Studio agent outputs HTML code, line breaks and indentation can also be seen in Dynamics 365 Customer Service.)

    Due to the significantly poor readability of the responded chat content, I propose the following:

    • Improve compatibility with Copilot Studio within the Dynamics 365 Customer Service work stream so that line breaks and indentation are displayed correctly.