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Call Agent should persist if there's a survey.
Currently, if a post call survey is initiated, the conversations' agent is changed to the Survey Bot. It would be better if the human agent persisted for better wrap up experience and reporting.
When a call such as the above is in wrap up, the normal wrap up rules for the human agent don't apply (e.g. allowing up to 1 minute for call wrap up before the next call).
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Don't automatically map cases to phone calls
Currently, if a call comes in for a customer with an open case, that case is automatically set on the conversation form. For some customers, that doesn't make sense as they'd like to create a new case for each call. Unfortunately, the custom control that displays the case can't be cleared with form load JavaScript.
Ideally, this would be configurable so that we can turn off case mapping on new phone calls if we don't want it.
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