Yoshika Suzuki SUPPORT ENG

Currently, there is a function that syncs presence information of Skype for Business with Power Platform products such as Dynamics. The setting method is described in this document. https://docs.microsoft.com/ja-jp/power-platform/admin/set-up-skype-or-skype-for-business Please officially support turning on presence information for Teams in Dynamics. Even now, If we turn on the presence information of Skype for Business by the method instructed on the above page, users using Teams only mode can see presence information of Teams in Dynamics. However, since the display on the setting is "Skype for Business", this is an necessary of a function that explicitly reflects the presence of Teams. I would like to change the display on the settings and get support this function for Teams. I think more users will migrate from Skype for Business to Teams in the future. With this increase, make sure that Dynamics presence information is also compatible with Teams.

Please enable Themes in UCI. Especially, please implement new Theming colors across forms. UCI colors is simple, but the color tone of UCI is very inconvenience for the users who have become familiar with WEB UI so far, and it is actually the biggest difficulty for transiting to UCI. Furthermore, it's strange that UCI doesn't reflect it, even though the system allows themes to be changed. If it can be set, please enable it in UCI as well.

If the sender is included in the destination address, such as if the sender is included in the recipient's mailing list or BCC, the following tracking will not be performed. ・ Incoming receipts in the destination mailbox are not tracked ・ On the contrary, the sender's mailbox is tracked even though it is not a reply. The senders are often included in the destination mailing list. We often share information with the same project members. However, there is a risk of missing mail because the destination mailbox is not tracked. Please improve the function so that the recipient's mailbox is tracked even if the sender's address is included in the recipient.

We want to select to show / hide the Due pull-down of the Activity entity and its associated entities (appointments, emails, calls, tasks, etc.) Some customers do not need to be filtered by Due. Please release the feature to allow the user to customize the Activity pull-down so that they can edit the view or field.

I want to be able to cancel completed Service Activities. We were able to cancel the completed Service Activity in the legacy WEB UI. But after migrating to UCI, trying to cancel a completed Service Activity fails. I understand that it was restricted to prevent some users from accidentally canceling completed Service Activities. However, some customers have a desire to cancel if they accidentally complete it. Both completion and cancellation mean the end of the service activity, but they change the aggregation method depending on the status, and the cancellation status has a big meaning. In order to meet both needs, I think it would be nice to be able to select restrictions based on user privileges etc.

Database capacity will increase due to solution updates. Even if it is small per instance, if it gradually increases with multiple instances, the capacity of the entire tenant may be tight. I understand that there are efforts to optimize and mitigate the data, but it is not be offset. Customers make estimates and purchase capacity, so it's not easy to purchase since it unintentionally increase data capacity. At the very least, it would be nice to know in advance how much it will increase. It is desirable to be able to manage the database capacity that is not customer's data separately.

Resources exists by default in the Service Activity field. However, the type of this field is Party List, "Searchable" is "No" and it cannot be changed. We want to add and view the resources column in the Service Activity report, but for the above reasons we can't add it to the column. Please change that we can edit the "Searchable" so that we can add the resources column to our report.

Personal options include Default Pane and Default Tab settings. Default Tab can be set for each app, but only one app can be set for Default Pane. We want each app such as Sales Hub and Service Hub to remember the Default Tab. If we have multiple apps, we want to go the default tab to be the entity we use most often when we access each app.

We can now preview the image file of the Dynamics 365 email. https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-email-overview#preview-image-attachments Similarly, if the timeline note or email attachment are something other than an image, we want it to be previewed on the browser. There are two reasons why we want this behavior. -We want to save the time of downloading and opening some file locally. -The file may contain sensitive information. We want to avoid having multiple users download and keep saving locally.

An email is sent to the administrator when the remaining capacity of each area of the database/log/file is now 15%, 5% or 0%. https://docs.microsoft.com/en-us/power-platform/admin/capacity-storage#do-i-get-notified-through-email-when-my-org-is-over-capacity However, depending on the customer, even if the log area is insufficient, the database area may be used to make up for it. In this case, the tenant is not lacking in capacity and the customer does not need immediate action. We would like the following features: -Notify us by email when the total value of database and log capacity is insufficient -Customers can customize email thresholds