Vishnuraj Mankude

When the customer order is to captured during pickup and the payment is processed (cash, card etc). During the payment processing, the inventory is checked and the customer order error comes up with an error incase the customer order is not rightly processed in the warehouse or the stock is not available. In this case, the payment is already captured and the sales order cannot be closed.

From the customer side, we have the issue that inorder to void the transaction the payment needs to cancelled. Our Business transactions involve high amounts which creates problem for card payments. Cancelling a high amount and processing again would mean the customers card can be declined due to the limit. Hence, a customer order check and error display asking whether the payment be processed before the capture of the amount would avoid this issue of needing to void the payment.

When the send email receipts setup on the POS is enabled and the setup on the Receipt Profiles for email behaviour is prompt user. There always comes first the email pop-up window and after you click it. Then another for the receipt print. It takes 2 clicks for the cashier to get the receipt print. A radio button and an email field could be embedded in the same prompt as for the email receipt. Thus helping the cashier to make a better decision whether to print or send the email or both. This will improve the user experience and the lead time per Transaction.

Currently if you are fulfilling/returning a sales order, you are unable to add a gift card and refund the amount of the sales order. For cash and carry transactions you can add a gift card to the return transactions and can book the refund on the Gift card. The same cannot be done for sales order during the return. You either need to issue a gift card which you can only with min 0,01 cent which again creates a difference in the till. Then you can use the gift card payment method to refund this. There should be a possibility to do a refund by issuing a new gift card also during the return sales order process.