• Unified Service Desk - Prevent "X" out.

    In Unified Service Desk we have actions like SessionCloseRequested that are commonly used to validate the content of a session before the user closes it.

    The problem is if the user opts to "x-out" of USD, it closes immediately without any events being triggered. Meaning all open sessions are instantly closed without any of this carefully crafted validation being applied!

    Can we have an event that is triggered if the user tried to close USD. So that actions could be added to prevent the close when required. Something like "USDCloseRequested".

     

    I have had this issue in several projects and have had it raised by many other USD "fans".