Robin Feddema Consultant

We release to production outside of office hours. Once we planned to release solutions to production at the same time Microsoft was also uploading Solutions to production which blocked out production release. We would like to be able to define time windows or have another solution to prevent Microsoft from uploading solutions to an environment to prevent interference with a production release.

At this moment Microsoft releases are organized globally according to Micrososft Support and can't be manually managed.

In the Digital Contact Center, when using the out of the box button "New Case" on the Conversation form, a Case is created with Case Origin set to "Web" by default. Even though the Conversation Channel is "WhatsApp" for example. We now use Custom JavaScript to map the conversation channels to the correct Case Origin.

It would be great to be able to map the Channel of the Conversation to the Case Origin in the (Copilot) Customer Service Admin Center to have this feature out of the box available instead of needing custom JavaScript.