Laura Bunn Consultant

Original support ticket description: "When user adds documents, file or image, to vendor master file accessed via Modules - Accounts payable - Vendors - All vendors, they will appear to attach without issue. User submits via vendor approval workflow. When manager reviews the submission and attachments (used for validation) the documents are no longer there. If you refresh from the main screen and watch the paper clip in the top right corner, sometimes the clip will update to the number of documents attached then immediately disappear again."

MSFT work around: "A possible workaround is to select a field in the VendTable, such as the account number or vendor group, and then click on the attachment icon to attach files or notes to the record. This method might work and attach the file to the master record (in this case, the Vendor) and display the correct number of attachments. However, if you select a different field from the form that is not the main data source, the icon may not show the correct number of attachments."

Idea: Suggested workaround does NOT work. Please pursue resolution for Issue 937390. This issue has a significant business impact for client. Part of the vendor vetting process is to review attached vendor documentation attached to vendor master when processing a new vendor/vendor change within the accounts payable vendor approval workflow. If the documents cannot be reviewed in a consistent manner, the approval process in impeded significantly, delaying procurement, invoicing, and payment.