Rahul Kumar Gupta

Open case ID : When user clicks on the sales order attachment ... - TrackingID#2502271420000074

Presently one our client experienced an annoying issue which was happening for one of the user and only on PRODUCTION environment. Due the nature of this issue we are unable to debug. And even after giving shadow consent of client's environment we didn't get any satisfactory response. Finally asked to raise this idea in the idea portal.

Issue description : One of the user when click on the paper clip button on sales order header form and do some document attachment, when they close the attachment form or back button, the navigation or action pane disappears. This happens only in production environment and particularly with one user only. After closing this sales order form and on reopening only this resolves. We tried multiple thinks like, clearing usage data , browser complete reset, even created the user again in the Prod environment after deletion. None of the things worked.

Workaround: However, during the course one of the user from client side found a link in the lcs of the existing bug which provide some relief. It is Issue # 835670 which ask to use the higher density view. But this is not a permanent fix and user need to switch view multiple time. Please fix this product issue permanently.