Michał Bogusz

Over the past few weeks, we've been closely monitoring the integration between Microsoft Dynamics 365 and Outlook, and we've identified a recurring issue that’s significantly impacting our operations.

The Problem: During Microsoft’s weekend service windows, we’ve observed disruptions in mailbox synchronization. The most critical issue is that there’s no clear indication in the user mailbox setup whether synchronization is functioning properly. This means:

Users are unaware of sync failures until it's too late. Manual intervention is required to force synchronization. Customer service queues are delayed, affecting response times and overall service quality.

This issue has affected all users and customer service queues, leading to operational inefficiencies and a degraded customer experience.

We’re calling for stronger development support and clearer diagnostics from Microsoft:

Better visibility into mailbox sync status.

Automated alerts or health checks for sync failures.

More resilient sync mechanisms during service windows.

Ticket in MS Support for reference where you can find more details: #2504071420000076

If your organization is facing similar issues or has found effective workarounds, we’d love to hear from you. Let’s collaborate and push for improvements together.

#MicrosoftDynamics #OutlookIntegration #CRM #CustomerService #TechSupport #DigitalTransformation #ServiceReliability