Angie Stanfield

The following error occurs when trying to view system directed work: "Work Type Cycle counting is not supported." My system directed mobile device menu item works fine if I only have a work class of cycle counting; however, when I add purchase orders, sales orders, etc. (to enable all types of work to be directed to the mobile device user), it fails when it gets to the cycle counting work. It appears that as work is being fed to the worker on the mobile device, if the first pieces of work are not cycle counting, the system lets you skip the work. Then when the system gets to the cycle count work that needs to be fed to the worker, this is when the error message appears. For example, lets say the order being fed is as follows: 1. sales pick 2. purchase order putaway 3. cycle count I can skip 1 and the system displays 2. When I try to skip 2, the system displays the error message (as it's trying to load 3). No error message appears in the following scenarios, however: 1. If you actually do those first pieces of non-cycle count work (instead of skip). 2. If the cycle counting work is fed to the worker first, before any other type of work.