Jim Poon IT Director

“Effective October 1 2020, the legacy Dynamics 365 for Outlook (also referred to as the Outlook COM add-in) is retired. Customers must transition to the modern Dynamics 365 App for Outlook at the earliest. Microsoft will not provide support or any further updates (including security and critical updates) to the Outlook COM Add-in”: • https://docs.microsoft.com/en-us/dynamics365/outlook-addin/user-guide/dynamics-365-outlook-user-s-guide However, "Multi-factor authentication with Dynamics 365 App for Outlook and Server Side Synchronization is supported only in an online-only configuration. It is not a supported scenario for Dynamics 365 Customer Engagement (on-premises) or Microsoft Exchange on-premises.": • https://docs.microsoft.com/en-us/dynamics365/outlook-app/deploy-dynamics-365-app-for-outlook I would like to use the combination of Dynamics 365 Customer Engagement on-premises, the modern Dynamics 365 App for Outlook (with Exchange Online), and MFA. When will this scenario be supported and if not, why not? Many thanks.