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Marie-Hélène Eechaudt Itineris

Marie-Hélène Eechaudt

Joined: 6/19/2019

  • Uniformiseren zoekmogelijkheden F&O en CE

    2 years ago – Dynamics 365 Customer Service – Needs Votes 

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  • Uniform search options F&O and CE

    2 years ago – Power Platform Governance and Administration – Under Review 

    We find that the search capabilities between Microsoft's different solutions are not quite the same. 

    For instance, Finance & Operations has more options for more targeted searches than Customer Engagement currently has. 


    When you have a list page open in F&O, you can easily search on the different column headers in F&O, making it easier to search for a specific record. Meaning that on header 1 you can do an exact search, where on header 2 you can use wildcards,...

    In CE, you have the advanced search where you have to specify a correct search string in order to find the results. 

    For users who have to switch between the 2 applications, this is can be quite confusing. 


    In addition, in F&O you have more search options on header level such as 'is one of'. 

    This allows you as a user to easily see different search results in one view. 

    E.g. the customer has to be of type X and Y


    In short, it would contribute to the realisation of a one ecosystem if CE's search options were aligned with those of F&O.