Ravisha gupta SWO Associate consultant

Possibility for Default Reporting Analytics Dashboards/charts on Bookable resources based on their Skillset & ratings. Can we have default reports/dashboards/charts where we can drill down on the basis of a Bookable resource's skillset & ratings? Like the ones we have for the Resource scheduling and optimization analytics dashboard Reference article: https://docs.microsoft.com/en-us/dynamics365/field-service/scheduling-analytics-reports

Can you add the ability to track email from a Shared Mailbox using CRM for Outlook. Currently Only items in the default Microsoft Outlook mailbox can be promoted/tracked to Microsoft Dynamics CRM User have to move the email form shared mailbox to his mailbox to be able to track.

Incident Area: Inventory Environment Occurred: Production Problem Type: On Hand Screen Overview screen showing duplicate lines Title: HSIN On Hand List Screen showing duplicate lines when inventory dimensions are being displayed Describe the Problem: inventory for HSIN has been uploaded with the following dimensions – Site / Warehouse / Location / Configuration and the On hand list we want to view including these dimensions. When we review the on hand list by warehouse we see the following quantity available for the item number mentioned : However when we add in to view the additional inventory dimensions: We then see duplication in the screen of the available quantities, showing a line where there is a demand being driven by the system which has blank location, meaning the screen is mis leading to use / follow Exact Error Message: N/A Steps to Reproduce Issue: Explained above Does it happen in multiple environments? Yes =============================================================== Case created with MS 2111120060003185 - and was told its by design. Hence requesting to address this in the future updates.