Rubini Veeranan

In Timeline, can we have filter based on the Sender of the mail.

There also lots of conversations going on in timeline and want to filter the based on the From.

Need to see Description in the View without Html Tags-

content of the body of the Email.

Since its has html tags because of the rich text, we need plain text format in the view

When you assign a case to user and user assign that case to a Team, it should trigger the flow (in my case on assignment i am sending mail to user,) in asynchronous mode the i can be able to assign the case to the Team, but not in Realtime workflow flow.

It would be great it can be done in real time too.

Currently it only has preset of timing in the Total time when we add any activity or resolving case like 1,5,15,30,45... We want to add our custom choices to in that one.

Need a config to Set " From" Field with queue Email Address based on the user Owning team when reply to customers.

When you reply to customer not every one need to send from their personal address instead we are using queue.

If there is config, when we reply to the user it sets Queue email address preset field that would be awesome.