Ana Beatriz Alfaro Orgaz Project Manager

We suggest the availability of allowing supervisor to listen the conversation translated into their language (not only read).

This is in a voice call attended by an agent and supervised by another, specifically highlighting the functionality enabling a new button in conversation panel that allows the supervisor to listen to the conversation translated into their language.

We believe that this functionality can be very used for example to supervise while doing other tasks or stuffs.

This development may include:

-custom a new button into conversation panel that be enabled when a supervisor is monitoring a voice conversation

-develop a plower automate flow, for this button, to access the real-time transcription and send it to Translator Azure service. Then, this translation can be convert to audio with Text-To-Speech Azure service

Thank you very much