Suggested by Daniel Milton – Under Review
As a Dynamics CRM User who supports D365 CRM IT projects and enhancements it is extermely painful to validate specific end user experience when implementing net new features. It would be helpful to impersonate a specific user in a sandbox environement to help validate that the new functionality is working as expected. Otherwise we don't truly know if a feauture is working as expected until end user UAT. Creating dummy generic user profiles has several limitations and require a high level of support from our dynamics admin
In addition enabling impersonate would be helpful for triaging system regressions for specific CRM users. Today we have to meet with the end user to see what their issue is.
We have impersonate native in our SN platform. Not having impersonate is viewed as a major setback for Sales Operations as we as for IT support as part of our migration to D365.
This would be extremely helpful when helping my sales execs troubleshoot problems
This is a great option! It would enable me to help the G-Next team with troubleshooting issues.
Impersonation help to troubleshoot issues which end use is facing. It helps IT community to debug issues. Access related testing becomes easy when we have impersonation role.
You can accomplish this now using browser plug-in Level-up
https://www.youtube.com/watch?v=cjilyTTmwfQ - Made a video about this in my new youtube series "Vote for Change".
You can impersonate another user using the Level Up for Dynamics/PowerApp plug-in
https://microsoftedge.microsoft.com/addons/detail/level-up-for-dynamics-365/mdjlgdkgmhlmcikdmeehcecolehipicf